Warranty

Pixels Dice and included charging cases are covered by a Two (2) Year Limited Warranty beginning from date of purchase. In the case of Kickstarter Backers, the reward delivery date may be used instead.

What is covered?
Manufacturing defects including but not limited to:

• Dice and/or Charger – defective circuit board
• Dice and/or Charger – defective battery
• Dice – defective accelerometer
• Dice – defective temperature sensor
• Charger – defective USB-C port

What is not covered?
Minor cosmetic defects in dice or chargers may occur during the manufacturing process and are not covered under warranty. Damage from improper use or handling is not covered under warranty.

How do I identify the problem?
Visit the Troubleshooting page for a list of LED indicator colors and patterns as well as common problems.

How do I file a warranty claim?
Visit the Warranty Claim page to complete the required form. You will need your original order or Kickstarter Backer information as well as the SKU number for the product(s) affected. Depending on the defect or damage reported we may contact you to request more information, troubleshoot and diagnose, or request a return of the defective items.