Troubleshooting
Dice LED Indicators – Standard
| High face rainbow, then all faces rainbow | “Hello World” wake up animation |
| All faces blink blue (2x) | Bluetooth® connection or disconnection |
| High face slow red pulse while on charger (every 3 seconds) | Actively charging |
| High face steady green while on charger (10 seconds) | Fully charged |
| High face fast red pulse (3x) | 10% battery charge remaining |
| All faces blink dim red (3 seconds) | 1% battery charge remaining |
Dice LED Indicators – Errors
| All faces blink red (continuous) | Die incorrectly placed on charger |
| High face blink yellow (continuous) | Battery temperature too high |
| All faces steady purple (3 seconds) | Defective circuit board |
| All faces steady red (3 seconds) | Defective battery |
| All faces steady cyan (3 seconds) | Defective accelerometer |
| All faces steady orange (3 seconds) | Defective temperature sensor |
| High face steady yellow | Defective firmware (see below) |
Defective firmware
An error occurred during the last firmware update. The die can be recovered using a separate app. Please contact us at Luna@GameWithPixels.com to get assistance.
Sometimes the yellow color might appear as a mix of red and green.
Dice don’t light up/turn on
Pixels Dice are shipped with a partial charge and should light up once the case lid is removed. If not, they may need to be recharged. Try placing them on the charger and closing the lid to reboot.
Dice don’t show the red charging indicator
When a battery is fully drained, the red charging indicator does not turn on. After a few minutes on the charger it should activate. If not, verify the case charging indicator light is on. This can be seen through the bottom or side of the case.
Note: the red charging indicator is enabled by default but can be modified by advanced users by accessing dice code.
Dice are not charging
Confirm all cables are securely connected and the dice insert tray is pressed fully into the base of the charger. Confirm dice are positioned with the charging face down, remove and replace to reposition within insert tray.
Dice have been charged but are not lighting up
Try to connect the dice using the Pixels app to verify battery level. If they are charged and displaying roll results, check the active profile as it may have no rules related to light colors or animations.
Dice do not connect to the Pixels app
Verify Bluetooth is turned on for the device and the Pixels app has been granted access to Bluetooth. Place dice in case to reboot and relaunch Pixels app.
Dice are not sending roll results to Pixels app or other connected device/integration
Check the connection between Pixels dice and app; rebooting dice, app, or smartphone/tablet then reconnecting. With dice connected, check battery charge and signal strength within the Pixels app.
In the case of other devices or third-party integrations, contact their support team.
Number rolled on the dice does not match number in app or other device/integration
If roll results are displaying once rolled and the connection is secure but the number is wrong, the dice may need to be recalibrated. Use the dice settings in the Pixels app and follow the prompts for recalibrating that die’s type.
In case of other devices or third-party integrations, you may solve the problem by recalibrating via the Pixels app. If not, contact their support team.